Clear expectations for your office furniture order
We want you to feel confident about your purchase and know what to expect from order review through delivery. The terms below explain how payment, freight receiving, damage claims, returns, and cancellations work at Fastcubes Office Furniture, LLC. If anything is unclear as you plan your workspace, our team is here to talk it through before you place your order.
These terms reflect the Terms and Conditions that we provide to customers for signature when an order is placed. They apply to all product lines unless otherwise stated. Please review your order details and the document provided by your sales representative before signing.
Ready to get started? Request a quote or contact your Fastcubes sales representative. We can help you review your product selections, delivery requirements, and next steps.
Payment terms
Full payment is required before shipping unless otherwise stated. For orders exceeding $5,000, a 50% deposit is required. Once we receive the deposit, the order is entered into production on the following day. If an order is canceled after the deposit is received, the cancellation terms below apply.
Rush orders must be paid in full when the order is placed. We accept checks, ACH/wire payments, Visa, MasterCard, and Discover.
Drawings and order details
Fastcubes drawings are prepared for quotation purposes using information provided by the customer. Fastcubes and its affiliates make no express or implied representation or warranty about the accuracy of the dimensions, layouts, or other information in those drawings and assume no liability for their accuracy.
Before issuing a purchase order, please confirm your room dimensions, design layout, and order details. This review is the customer’s responsibility and helps ensure that the order reflects the space and products intended.
How will my order be delivered?
Standard shipping includes delivery to a loading dock. If your delivery location does not have a loading dock, a lift gate fee applies.
Cubicle and workstation orders arrive palletized, shrink-wrapped, and banded. Please arrange for a pallet jack or forklift and the tools needed to unpack the shipment and verify the pallet quantity when it arrives. These receiving arrangements are the customer’s responsibility.
What should I do if my shipment arrives damaged?
Please inspect the packaging and products when the order arrives, including for visible or concealed damage. Note any damage on the Bill of Lading at delivery or inspection. If you cannot complete a thorough inspection when the shipment arrives, write “Subject to Inspection” on the Bill of Lading.
To document a damage claim:
- Photograph the damaged packaging and products.
- Email Fastcubes with the photographs within 24–48 hours of receiving the order.
- Submit the claim in writing with a signed packing list; a PDF copy of the signed Bill of Lading noting visible damage at delivery or inspection; digital photographs of the damaged packaging and products; and the driver’s claim number, if one was provided.
Send the documentation to sales@fastcubes.com or your sales representative. Fastcubes will review the photographs to determine whether damage occurred during transit, unloading, installation, or under other circumstances. If damage is determined to have been caused during unloading or installation, the customer is responsible for replacement costs. If Fastcubes does not receive notice of documented damage within 24–48 hours of delivery, the customer is responsible for replacement products and associated freight costs.
What is the return policy for workstations and cubicles?
- The customer is responsible for all freight charges associated with returning a product.
- No refunds are issued after 10 days from the shipping date.
- Cubicle panels cannot be returned.
- Refunds for parts are issued after the merchandise has been inspected.
- A restocking fee of 25% of the net order value, with a $25 minimum, applies.
If you are considering a return, contact your sales representative so we can help you identify the applicable steps and documentation.
Can I cancel an order?
Once an order has shipped, it cannot be canceled and no refund will be issued.
An order canceled before shipping, but after a deposit or payment has been received, is subject to these terms:
- Workstations and cubicles: A fee of 25% of the net order applies. Panels are nonrefundable and subject to full payment.
- Special order items: Non-stock, special order, and special-cut items are nonreturnable and nonrefundable.
If your plans change, contact your sales representative as soon as possible to discuss the status of your order.
We’re here to help you plan your order
Questions about product selections, shipping access, or these terms are welcome. Request a quote, email sales@fastcubes.com, or call (877) 885-1613. To proceed with an order, please sign and return the customer Terms and Conditions provided by your sales representative.